9.0 PLXX: Crash when closing SAP Business One when addon installed

issue description

When closing SAP Business One via File->Exit on Clients where add-ons are installed (not coresuite specific! same behaviour with e.g. SAP Payment Engine), SAP Business One crashes with the following error message:

"A problem caused the program to stop working correctly.
Please close the program."

The Event Viewer displays the following error:

Problem Event Name: APPCRASH 
Application Name: SAP Business One.exe 
Application Version: xxxx 
Application Timestamp: 51798f99 
Fault Module Name: Xalan C_1_10_b1.dll 
Fault Module Version: 
Fault Module Timestamp: 4ec5f2aa 
Exception Code: c0000005 
Exception Offset: 00003468 
OS Version: 6.1.7601. 
Locale ID: 1031 
Additional Information 1: 0a9e 
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 
Additional Information 3: 0a9e 
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 


troubleshooting steps/tips



SAP has created Note 1862058 - Error messages received when closing the application and fixed this behaviour with SAP Business One 9.0 PL06.      

Workaround: Prevent display of the user interface for critical errors (reference: http://www.sevenforums.com/tutorials/194181-windows-error-reporting-disable-windows-7-a.html or http://armenzg.blogspot.ie/2011/03/how-to-disable-windows-error-reporting.html )

  • Run "regdit.msc"
  • Computer configuration -> Administrative Templates
  • Windows Components -> Windows Error Reporting
  • Set "Prevent display of the user interface for critical errors" to Enabled 

Once this setting is applied, the machine will not let the user know that a program crashed.



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