When closing SAP Business One via File->Exit on Clients where add-ons are installed (not coresuite specific! same behaviour with e.g. SAP Payment Engine), SAP Business One crashes with the following error message:
"A problem caused the program to stop working correctly.
Please close the program."
The Event Viewer displays the following error:
Problem Event Name: APPCRASH Application Name: SAP Business One.exe Application Version: xxxx Application Timestamp: 51798f99 Fault Module Name: Xalan C_1_10_b1.dll Fault Module Version: 22.214.171.124 Fault Module Timestamp: 4ec5f2aa Exception Code: c0000005 Exception Offset: 00003468 OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1031 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
SAP has created Note 1862058 - Error messages received when closing the application and fixed this behaviour with SAP Business One 9.0 PL06.
Workaround: Prevent display of the user interface for critical errors (reference: http://www.sevenforums.com/tutorials/194181-windows-error-reporting-disable-windows-7-a.html or http://armenzg.blogspot.ie/2011/03/how-to-disable-windows-error-reporting.html )
- Run "regdit.msc"
- Computer configuration -> Administrative Templates
- Windows Components -> Windows Error Reporting
- Set "Prevent display of the user interface for critical errors" to Enabled
Once this setting is applied, the machine will not let the user know that a program crashed.
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