Issue description

• When opening Administration->Add-ons->coresuite administration->Administration-> License management Tab, the right half of the window is greyed out
  
• License assignment not saved

Troubleshooting steps/tips

• The issues occurs if the entries in those tables are not aligned
• Cause is unidentified for the issue/the table corruption to happen, but it has happened on different systems, versions etc. over time => version and system independent according to current status

Solution

1. The required coresuite modules need to be activated again
2. All coresuite module licenses need to be reassigned to each user

To solve the issue,

A)    open the following User Tables (via Tools->User-Defined Windows)

• COR_COR_LICENCE
• COR_COR_MODULES
• COR_COR_MODULEUSERS
• SWA_LICENCES (when using coresuite version >= 6.70 and/or HANA)

and via right-click on each single row, empty those tables.

OR

B)    Tools->Customisation Tools->User-Defined Tables-Setup

• COR_COR_LICENCE
• COR_COR_MODULES
• COR_COR_MODULEUSERS
• SWA_LICENCES (when using coresuite version >= 6.70 and/or HANA)

and via right-click on each single table, remove those tables.

Remarks

When you observe this behavior, please check if there are duplicate/incorrect entries in one of the above mentioned tables. We assume that this behavior is caused by duplicate entries - therefore we would need to know, in which table the duplicate entry is.

If duplicates are found, another workaround would be to delete the duplicate entries.