HowTo create a Support Package (EN)

Issue description

To assist the support team with troubleshooting layout issues, the actual layout and accompanying print/previewed data are required. 

Solution

  • Create a preview of the document/report where the issue can be observed (!! The issue must be visible in the preview, otherwise the support package does not help the troubleshooting process !!)
  • Once the preview Window opens, press Ctrl & Save (Floppy) in the preview window to create a support package.
  • the created support package is automatically attached to an email to support
  • the actual support package is also automatically saved in the temp folder (%temp%\swald\mycompany\supportpackage)
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