HowTo create a Support Package (EN)

Issue description

to facilitate the support team with troubleshooting layout issues, the actual layout and also the data you would like to print/preview are required.
 

Solution

  1. create a preview of the document/report where the issue can be observed (!! The issue must be visible in the preview, otherwise the support package does not help the troubleshooting process !!)
  2. press Ctrl & Save(Floppy) in the Preview window to create a support package
  • the created support package is automatically attached to an email to support
  • the actual support package is also automatically saved in the temp folder (%temp%\swald\mycompany\supportpackage)
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