Empty Page Generated When Exporting to Word Document

 

Issue description

When exporting a marketing document to a Word document, an empty page is generated at the end of the document.

 

Reproducing the issue

Scenario

1. Create any marketing document.
2. Click on the Word icon to export the document.
3. Select standard system layout.

Actual results

When you preview the document, there is no empty page. However, when you export the document to Word, there is an empty page at the end of the document.

Expected results

An empty page is not generated unless the layout is designed to do so.

 

Cause

Rendering engine issue.

 

Solution

If for some reason you can't use e.g. PDF documents, as a workaround, to avoid having an empty page in Word, change the value of margins on a layout as follows:
1. Go to affected document, e.g. Sales - A/R --> Sales Order.
2. Click on the pencil (Layout Designer..) --> highlight the layout --> Open Designer.
3. Scroll to the bottom --> click on a grid --> in toolbar click on Margins and change value from 0,8 to 1,1cm.
image
4. OK --> Save changes to the layout.

 

Reference

Coresuite-Designer #634
Coresuite-Designer #1013

 

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