Providing log files for the cloud connector

Introduction

In some cases we need log files to further analyze your issue. 

 

How to guide:

 

  1. Navigate to the following location on the system the connector is installed: %programdata%\coresystems\coresuite\logs or C:\Documents and Settings\All Users\Application Data\coresystems\coresuite\logs depending on the Windows version used.
  2. log_folder.PNG
  3. Mark all the log files and the folder to archive everything.
  4. archive.png
  5. After that now have an archive with all the logfiles
  6. log_folder_arch.PNG
  7. Attach the archive to the ticket you've created and send it to us.
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