Issue Description
If you encounter problems on the mobile, we may ask you for crash logs. The crashlogs contains technical information why the app crashed, this help us a lot to solve your problem as fast as possible. Just do the following steps to get the crashlogs:
Solution
1. Connect your iPhone / iPad to your computer
2. Sync with iTunes
3. Navigate to:
Mac OS X: /Library/Logs/CrashReporter/MobileDevice/[device name] Windows XP: %SYSTEMDRIVE%\Documents and Settings\Apple computer\Logs\CrashReporter\[device name] Windows Vista / 7: %APPDATA%\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[device name]
4. There should be a list like this:
Important for us are the files starting with "coresuite" (*.crash), these are the logs for the coresuite app. It's also helpful if you add the log files (*.log), they may help us to find memory leaks.
5. Zip the files and forward it to us.
Comments
Hello,
This procedure was written in 2014 and I am wondering if it is still valid.
One of our iPads is giving random synchronization errors in FSM and I would like to get the log files for analysis.
Thank you,
Joao
Please sign in to leave a comment.