Unifying version of Best Matching Technician (2202 Release) – Helpdesk

Dear customers and partners,

we hope you are doing well and taking care of yourself. With holidays around the corner, we have good news for you that with the 2202 release (scheduled for February 18, 2022), an improvement for Best Matching Technician (BMT) functionality is planned.

What is happening?
The two Best Matching Technician versions are being unified into one: Best Matching Technician with Plugins.

What benefits will this bring?
In contrast to default Best Matching Technicians version, Best Matching Technicians with Plugins will allow you to leverage different criteria including data about driving time and driving distance. To read through all benefits and how to be prepared, please follow this link: Unifying version of Best Matching Technician (2202 Release).

How can you onboard yourself and support us?
We encourage you to adopt this change today! You can verify the Company Setting CoreSystems.ResourcePlanner.BestMatchingTechnicianWithPlugins and if set to FALSE, update it to TRUE. For more information, please follow this link: Unifying version of Best Matching Technician (2202 Release).