Degradation affecting US cluster on 28.12.2020
SAP has identified a degradation affecting the US cluster.
Impact: You will not be able to access the system(s) until resolution.
Start Time: 12:01:00 UTC on 28 December 2020
End Time: 12:27:00 UTC on 28 December 2020
Solution: The extension of the certificate had to be adjusted
Degradation affecting IE cluster on 17.12.2020
SAP has identified a degradation affecting the IE cluster.
Impact: You may experience latency in the system(s) until resolution.
https://help.sap.com/viewer/fsm_general_information/Cloud/en-US/deprecation-full-text-search.html
https://help.sap.com/viewer/fsm_general_information/Cloud/en-US/announcing-read-model.html
Start Time: 12:15:00 UTC on 17 December 2020
End Time: 12:55:00 UTC on 17 December 2020
Solution:
Incident Description:
New Read Model solution alerting was too loose.
Incident Resolution: Scale address resolution resources to cover the temporary load
Root Cause Analysis: Alerting was set too loose, therefore manual action had to be taken.
Degradation affecting IE cluster on 03.12.2020
SAP has identified a degradation affecting the IE cluster.
Impact: You may experience latency in the system(s) until resolution.
Start Time: 09:10:00 UTC on 03 December 2020
End Time: 11:35:00 UTC on 03 December 2020
Solution:
The issue is resolved - the service has returned to normal state. We will send a root cause analysis later.
Degradation affecting DE cluster on 02.12.2020
SAP has identified a degradation affecting the DE cluster.
Impact: You may experience latency in the system(s) until resolution.
Start Time: 15:00:00 UTC on 02 December 2020
End Time: 15:33:00 UTC on 02 December 2020
Solution:
Full Text Search Capabilities were manually scaled and optimized to relief stress onto the database d3dpm.
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