SAP FSM - Degradation information

Degradation affecting US cluster on 28.12.2020

SAP has identified a degradation affecting the US cluster.

Impact: You will not be able to access the system(s) until resolution.

Start Time: 12:01:00 UTC on 28 December 2020
End Time: 12:27:00 UTC on 28 December 2020

Solution: The extension of the certificate had to be adjusted

Degradation affecting IE cluster on 17.12.2020

SAP has identified a degradation affecting the IE cluster.
Impact: You may experience latency in the system(s) until resolution.

https://help.sap.com/viewer/fsm_general_information/Cloud/en-US/deprecation-full-text-search.html

https://help.sap.com/viewer/fsm_general_information/Cloud/en-US/announcing-read-model.html

Start Time: 12:15:00 UTC on 17 December 2020

End Time: 12:55:00 UTC on 17 December 2020

Solution:

Incident Description:

New Read Model solution alerting was too loose. 

Incident Resolution: Scale address resolution resources to cover the temporary load

Root Cause Analysis: Alerting was set too loose, therefore manual action had to be taken.

Degradation affecting IE cluster on 03.12.2020

SAP has identified a degradation affecting the IE cluster.
Impact: You may experience latency in the system(s) until resolution.

Start Time: 09:10:00 UTC on 03 December 2020
End Time: 11:35:00 UTC on 03 December 2020

Solution:

The issue is resolved - the service has returned to normal state. We will send a root cause analysis later.

Degradation affecting DE cluster on 02.12.2020

SAP has identified a degradation affecting the DE cluster.
Impact: You may experience latency in the system(s) until resolution.

Start Time: 15:00:00 UTC on 02 December 2020
End Time: 15:33:00 UTC on 02 December 2020

Solution:

Full Text Search Capabilities were manually scaled and optimized to relief stress onto the database d3dpm.