Abonnement module

Frans Rampen

Hello,
I have a problem understanding the Abo module. I have added my hosting services as articles in my B1 environment. These prices are for a service during a month. When i add a customer to the abo module and select to invoice each 1 Month it works ok ofcouse. But when i select to invoice a customer each 3 months, i should expect to see all my services multiplied by 3 on the invoice. This is not the case, they are charged only once. So how do i make sure the montly services are charged according to the selected paying period? (3 or 6 months in advance)
Best regards,
Frans
PS sie muchten auch in deutch antworten.

Adrian Meier

Hi Frans
The defined items will be invoiced exactly like defined when generating an invoice. When you define a period for each month, the system generates while running the billing wizard each month an invoice. If you define a period for 3 months, the system generates an invoice every 3 months. It doesn't generate a multiplicated invoice, it generates more than once invoice.
HTH, Adrian

Frans Rampen

Hello Adrian,
Ok, so when i have a customer who wants to pay each 3 months i have to add the services to the article view and manually modify the total price? That is odd, i should expect to have this automatically done. If i change the price of an article i do not want to change those subscriptions all by hand..
Also another issue i have: let's pretend my customer is invoiced in advance for his services for the last quarter of 2008 (oktober t/m december). In november he needs some extra mailboxes for the rest of this quarter. So i change the service from, let's say 30 mailboxes to 35 mailboxes. I do this by inserting the enddate on the current line (30 mailboxes) and add a new line for 35 mailboxes starting from the first of november. The problem is; when i run the invoicing in january for the next quarterly invoicing these changed services are not invoiced as this period is already marked as invoiced! How can i make sure this is working as desired?
Regards,
Frans

Adrian Meier

Hi Frans
You can define the period for 3 months. The price of the item you can define for 1 month and add a line with a quantity of 3 into subscription.
A global price-update isn't available at the moment. It would be possible to program it.
If you invoiced already the subscription for a period, you can add additional items but the period won't be invoiced a second time.

Best Regards, Adrian