How to print service call from code

Paul Witmond

Hi,



We want to generate a PDF of a service call



This is the code we use



LayoutHelper.LayoutOpener.ExecutePrintDef("T0031004",LayoutHelper.LayoutOpener.OpenLayoutModes.Preview ,"callID","1722","CardCode","LDRS")



We expect the preview of service call 1722 from customer LDRS but the report is empty



Who knows what I'm doing wrong ?



Thanks,



Paul

Paolo Manfrin

Hi Paul,

are you using the printDefId or name?



Can you try with this overload





[color=red][size=4][color=#660066]LayoutHelper[/color][/size][/color][color=#666600].[/color][color=#660066]LayoutOpener[/color][color=#666600].[/color][color=#660066]ExecutePrintDef[/color][color=#666600]([/color][color=#660066]GetData[/color][color=#666600]([/color][color=#008800]"LD.SysPar.PrintDefId"[/color][color=#666600]),[/color][color=#000088]True[/color][color=#666600],[/color][color=red][size=4][color=#660066]LayoutHelper[/color][/size][/color][color=#666600].[/color][color=#660066]LayoutOpener[/color][color=#666600].[/color][color=#660066]OpenLayoutModes[/color][color=#666600].[/color][color=#000000]PDF[/color][color=#666600],[/color][color=#008800]"DocEntry"[/color][color=#666600],[/color][color=#000000] [/color][color=#660066]GetData[/color][color=#666600]([/color][color=#008800]"LD.Par.DocEntry"[/color][color=#666600]),[/color][color=#008800]"AddMode"[/color][color=#666600],[/color][color=#000000] [/color][color=#660066]GetData[/color][color=#666600]([/color][color=#008800]"LD.Par.AddMode"[/color][color=#666600]))



and specify the "true" if using the printdef name?



hth

paolo[/color]

Paul Witmond

Hi Paolo,



I'm using the printdefid

I'm trying to print a service call so DocEntry must be callID but the result is the same, blank page





Thanks,



Paul

Paolo Manfrin

Hi Paul,

if you start the report from the Service Call itself does it get print correctly?

Please could you attach as well the ParameterLayoutDef when you do the printing and compare the result of such report with the parameters you are passing to the function?



If still it does not work please attach here the result of the ParameterLayoutDef.

Thank You,

paolo

Paolo Manfrin

Hi Paul,

to be more clear about the printDef Name Id please check the attached file [attachment=329:printDefNameId.png].



and it should be used as:

[color=#282828][font=helvetica, arial, sans-serif]LayoutHelper.LayoutOpener.ExecutePrintDef("MyPrintDefName",True, LayoutHelper.LayoutOpener.OpenLayoutModes.Preview ,"callID","1722","CardCode","LDRS")[/font][/color]





[color=#282828][font=helvetica, arial, sans-serif]hth[/font][/color]

[color=#282828][font=helvetica, arial, sans-serif]paolo[/font][/color]