an error when sending sap info to coresystems

Ouail

hello all,



i have a problem when i try to send info to coresystems after downloading the new updates, an error message appear which says : "an error occured while parsing EntityName. Line 29, position 61.



the attached image show the error message.



thank you for your reply.



Kind Regards



Ouail.

Paolo Manfrin

Hello Ouail,

please could you send us the debugLog?

Thank You,

paolo

Ouail

Hello PAOLO



could you tell me how i can find and send you the debuglog please?



thank you?

Paolo Manfrin

Hi Ouail,

you find it in the windows temporary folder (%tmp%).



There there is a file called coresuiteDebugLog.xml



hth

paolo

Ouail

hi Paolo,



here is the DebugLog



thank you



Ouail

Paolo Manfrin

Hi Ouail,

analyzing the debugLog it seems like your system is not registered in our server.

Please get in contact with our support at helpdesk.coresystems.ch in order to have a deeper insight to the issue.

Thank You,

paolo

Ouail

Hi Paolo,



thank you for your reply, i'll contact the coresystems helpdesk in order to solve te issue

Kind Regards

Ouail