Paper tray empty

Wim Ardon

Hi Philipp!

First of all, best wishes ond lots of CoreSuite-fun for the new year!

My customer uses a Kyocera Mita FS-6020 KX printer with many paper trays. However, if for example tray 2 (yellow paper) runs out of paper, it automaticly switch over to another paper tray and continue with printing (on wrong paper!).
In any other application (MS-Word etc), printing stops, a bell will beep and the papertray has to be filled before printing can go on.

Is there a possibility to make CoreSuite stop printing if the tray is out of paper?

Best regards
Wim

Philipp Knecht

Hi Wim

I wish you all the best too.
coresuite switches over to the default printer if printing on the other printer is not possible.

But i'll investigate this and maybe make it configurable.

hth

Wim Ardon

Hi Philipp,

That's great! I'm looking forward for the results of your investigation.

Regards,
Wim

Wim Ardon

Hello Philipp,

This issue already exists for a while! I was going through the open issue list of my customer eand found this issue still open...

Did you already find a solution for it?

Hope to hear soon from you!

Regards,
Wim

Philipp Knecht

Hi Wim

With coresuite designer >= 1.67 you can influence the documents which should get printed in one printjob.

cld automatically collects all documents from a printorder by grouping them after the printername.

So one printjob shouldn't get spread over multiple trays. if yes it's not in our power to influence it and then a printerdriver setting is maybe causing this behaviour.

hth

Wim Ardon

Hi Philipp,

The problems occurs in a printjob, where one document should be printed 5 times; each time from a different papertray (to get it on different colour of paper).
Unfortunately, I don't think your solution works in this particular case....

Best regards,
Wim

Philipp Knecht

Hi Wim

I'm pretty sure we can solve that.
Let me know if we should open up a suppoort ticket to assist you.

hth

Wim Ardon

Hello Philipp,

What does that mean, a support ticket? Do we have to pay for that? If so, I have to communicate with the customer. Otherwise, yes please, help me....
I will be with that customer next monday (July 21st, 2008)

Gruss,
Wim

Philipp Knecht

Hi Wim

You then need to contact gerhard.grenacher[@]coresystems.ch because i'm off for 10 days.

hth

Wim Ardon

Hello Philipp,

I will contact Gerhard grenacher next monday!

Many thanks and enjoy your holiday (?)

Greatz!
Wim

Philipp Knecht

Hi Wim

I've just checked with newest Pre beta and it works as expected. (Printer Beeps when running out of Paper)

So either this is very specific Printerconfiguration in the Layoutdefinition (Screenshot?) or a setting in the Printdriver.

hth

Wim Ardon

Hi Philipp,

I'm very careful with installing new versions of CoreSuite at this customers' site, so I'll wait till the pre beta is official released.

Attached, I'll send you a screenprint of the printer configuration in the layout definition, but I guess the problem lies in the printdriver....

Please have a look at it...

Best regards,
Wim

Attachment
[url=http://www.coresystems.ch/wp-content/../wp-content/forum-file-uploads/wimardon/CS-Layoutdefinition out of paper problem.doc]CS-Layoutdefinition out of paper problem.doc[/url]

Philipp Knecht

Hi Wim

I've tested the same configuartion now and works like expected...
So seems to be a driver issue.

hth