coresuite customize FAQ english

Michael Egloff

Please read the following Q&A before posting into the forum. If you have a question or update for a Q&A please feel free to post a message into this thread.

If your problem still exists please post a message on the forum or via email.
!! IMPORTANT !!
Please specify your system details (version of SAP, coresuite, coresuite customize) as well as the debugLog (coresuiteDebugLog.xml in the temporary folder of the current user) and some screenshots. This helps a lot to find the root of the problem!

General questions

Where do I find the search function of this forum?
You will find it on the left side in the page menu below the forum menu item. We recommend to search after string like "connect" or "not start" which are parts of an error message to find good results.

How do I get support and how do I get in contact with the coresystems ag support team?
Please take a look at our support homepage: http://www.coresuite.ch/index.php?id=42

Installation

Installing coresuite customize takes sooooo long.
In the bottom left there is a percentage number which shows the status of the installation. If it's not moving up, stop the installation (stop coresuite.exe in the task manager) and start it again. The installation continues at the position you left before.

During the start of coresuite customize

A system message box is shown with a bundle of error messages.
Some rules (code examples) of coresuite customize couldn't be created and therefore weren't loaded. Please have a closer look at the message.

The message looks like this:
"Compiler error. Please check your code and use the code checker in the code editor."
Then there is a path to a file and the description of the error.
Look at the ending of the specified file. Is it ".vb", please check the extended code, choose VB and (unless you have put code yourself there) delete the content of both fields (using statements & global methods).
If the ending is ".cs" there is something wrong with one of your c# rules. Please check first in the module Extended Code.

Known errors:
"Der Typ COR_Utility.Helper definiert bereits einen Member namens GetNumber mit denselben Parametertypen."
You have the same method two times in the Extended Code (in this example the method "GetNumber"), This happens when you're importing the same rule twice (extended code). Just delete one method and you're fine.
"error BC30035."
Delete the content of both fields in the VBCODE section in the Extended Code (using statements & global methods).

Hint:

Import/Export

coresuite customize is not working after importing new rules
Please have a look at the message above. This error can happen when you importing two times the same rules (Extended Code).

Duplicate Row

After adding new rules by duplicatin, the new rules aren't working at all
Stop the AddOn coresuite, close all coresuite customize windows and restart it again. After restarting the status of all rules are consistent.

There is a new coresuite customize manual: help.coresuite.ch -> coresuite customize (in german, soon in english)

Delphine TERRIN

Hello,

I activate the rule GEN:0001:wallpaper for a customer in Coresuite Customize.

This works for all users except one.

Here is the message at the opening of SAP:
"Error in coresuite customize Rule (GEN:0001: Wallpaper): System.Runtime.InteropServices.COMException (0xFFFFE48E): Menu - Not found [66000-27]
à SAPbouiCOM.MenusClass.Item(Object Index)
à SwissAddonFramework.UI.Components.Factories.FactoriesSAP"

Do you have an idea or it may come from knowing that the user has all the rights ...?

Daniel Ebi

Hello,

I have the same problem but only in one database. In others it works fine.

But when I open the database with "Change company" it works fine somtimes.

Kind regards

Daniel

Martin Ehrensberger

Hi,

Regarding Wallpaper-Rule:
This behaviour is a consequence of an SAP-Bug. To solve this, please re-assign the shortcuts. Therefore go to Tools -> my Shortcuts -> Customize - Allocation.
Therefore remove the existing assignements, save. After that, reassign the allocations.

Hope this helps,

Best Regards,
Martin Ehrensberger

Séverine LE ROCH

hi martin,
I have this problem of wall paper for many users in one database.
Sometimes the solution works : re-assign the shortcuts. But not all the time!
You say that it is a "SAP-Bug." Have you an idea if this problem has to resolve in a next upgrade?
Thanks