User report menu item not shown on a enabled user PC

francesca casiraghi

Hi all,
I have following problem.

I created a new report based on a user query, started from a new menu item in coresuite user reports.
I enabled this report only for users A and C (A has a B1 Professional User licence, C a CRM licence).

If I login in B1 as user A from his PC everything works fine;
if I login in B1 as user C from his PC the new item menu is not displayed;
if I login in B1 as user C from the PC of user A the new item menu is not displayed;
BUT
if I login in B1 as user C from the B1 server the new item menu IS DISPLAYED!

What can be wrong in my layout definition to cause such a problem?
How can I solve it?

thanks a lot for your attention!

regards,
francesca