Sending email problems

Roberto Marra

Hi everybody,
I don't know if happened to somebody, but here I got a strange behaviour from coresuite printdefinitons.
Let me explain with an example:

1. The user create an invoice
2. The user instead of printing directly want to see the preview, than after he saw that everything is properly done he decide, from the preview, to press the button in the top window, the one that launch the email client program.
3. The system open the email client program, the user add some text and then he send everything.

PROBLEM NR.1

Often happen that the partner dosn't get the email

PROBLEM NR.2

The same thing done with sales order dosn't work, I mean. If the user add some text, I don't know why I got the email with the attachment, but the text has been deleted I got just this <<...>>

PROBLME NR. 3

This problem happen just to user that got Office Outlook, dosn't happen to me that I got mozilla Thunderbird

Now before write here of course I made some test, everything works properly if I save the the report as pdf and then I open manully Office Outlook & I send the email with text inside. My partner SAP still dosn't have any answer for me...

Hope somebody can help me

Thx in advance

Philipp Knecht

Hi Roberto

Can you please let us know which version of coresuite designer and which SendMode in the Printdefinition you are using.

thanks

Roberto Marra

Hi Philipp,
the version of coresuite is the 1.52 and the SendMode in the PrintDefinition is 5 - MAPI Prompt for both. I remeber I did some test, but now I don't remember with wich other one I tried.

Roberto

Philipp Knecht

Hi Roberto

I cannot reproduce such behaviour here with the newest release (1.67)
Maybe you should give it also a try.

hth

Roberto Marra

Ok then,
I try to download the latest version & I'll try again & I'll let you know

Thnx for the moment

Roberto

Roberto Marra

Philipp,
Im going to send you to your email a copy of a test invoice/sales order.

The invoice is correct, the sales order still the text has been deleted...

Roberto

Philipp Knecht

We cannot reproduce this issue here.
So if anybody has similar effects please report to this thread.

Thanks

Massimo Sommaruga

Hi Philipp,
Roberto has already asked support (usuccessfully) to us on this issue..
What I can add to the explanation of the problem Roberto made to you is that when you send the sales order throught Outlook I remember that the mail is in txt format while when you send the invoice (that works in the right way) the email is in rtf format...
(even if the step Roberto uses to send the email is the same for both sales orders and invoices).

...

Regards.

Massimo