SAP Business One field mapping with FSM Cloud

Hi Team,

We are trying to find out how can we map the user defined field/ Standard fields with SAP Business One from SAP FSM. There is one standard field called as "Serial No."  for service call in SAP Business One which we are not getting in SAP FSM.

We would like to know where and how to do the configurations, is it in  FSM Cloud connector or SAP Business One side.

Could you please let us know how to achieve it to resolve the issue.

Thanks,

Supriya Gupta