Answered
Coresuite SwissAddon support
Dear all,
I noticed a worsening in Coresuite Support in the last year.
Now it takes a long time (also 2 weeks) to reply to a new ticket.
Please, can you improve the Coresuite SwissAddon support service?
Best Regards
Emanuele
Comments
Dear Emanuele
Thanks for your feedback regarding the Coresuite support and the long reaction times in the last few months. We know, that we cannot currently provide you the same support as we did in the past. Due to an internal restructuring, we're understaffed at the moment and looking for new Support Engineer colleagues in Windisch and Berlin.
If you know somebody, please forward the following links to her/him. This would really help us:
Windisch: https://recruitingapp-2773.umantis.com/Vacancies/294/Description/1
Berlin: https://recruitingapp-2773.umantis.com/Vacancies/261/Description/1
You can be assured that our target is to provide you the same level of support services you were used in the past and are continuously working on it.
Kind regards
Simon
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