Answered

Workforce Management Filters

We need the ability to sort incoming calls by city or location please... I understand the current release don't seem to support filters but please can we have this included in the near future... critical requirement to schedule effectively.

Regards,

Andre Pienaar

1

Comments

4 comments
  • Dear Andre,

    Thanks for your post. Already today you can select among a set of properties, but city or location are currently missing. Generally, we will extend this table with other field, and we will prioritize city / location but also UDFs

    Best

    Sébastien

     

  • Thanks Sébastien

  • Hi,

    Could you also include the "Active" flag for the purpose of filtering technicians (Employee Master Data)

    Regards

  • Hello,

    Today, on WFM you can filter the Technicians displayed on the planning board, using their status.

    I hope this answers your question regarding what you call "Active" flag. if not, please feel free to post a new message and we will do our best to answer your properly.

     

    Best regards,

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