Helpdesk: Do not mark tickets as solved as long the development dept. is still working on it

Please do no mark support tickets that belongs to the development department as solved as long as the development department is still working on it.

For us, the ticket is not solved when you just transfer it to the development department . It is solved when the developers has finished the job. Thanks.

12

Comments

2 comments
  • Official comment

    Hi Ralph

    Thank you for your suggestion. As already personally discussed its exactly that what we are aiming to do, at least for reported bugs. We are currently working on our organization in order to be much faster in delivering bugfixes, which would make the closing of the support requests unnecessary as we could give you feedback immediately.

    To keep the overview, for you and for us, we need to stick on the current process. That means we close the support request but still give you the insights into the developer request within the web interface. Additionally you get an automated email message as soon a fix has been implemented.

    As soon we are able to change this process we'll inform you.

  • I agree

Please sign in to leave a comment.

Didn't find what you were looking for?

New post