Answered

Time Projects not closed on cloud when closed in SAP

A customer is heavily using time projects to record efforts. Meaning having a system with nearly two thousand time projects. As most 'expire' or the project was closed, these are also closed inside coresuite time.

It's possible to forbid booking new efforts on closed objects, therefore it's not possible to book new efforts for the closed projects. Unfortunately it's still possible to create new efforts for those via the FSM app.

We should either forbid or remove the option to generate new efforts on closed time projects in FSM.

Referenced ticket: https://coresystems.zendesk.com/agent/tickets/75848

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  • Hello Dmitry,

    We have this control when you add effort on service call in workforce management. But we don't support for time projects. But i think user could use business rule to control this scenario.

    best regards,

    Fiona

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