Answered

Maximum activityfeedsbacks limited to 1.

Please add this feature in a future release...the option to limit the activityfeedback on an Activity to 1. The engineer can report multiple feedbacks on one activity now which is a problem for mapping this back to the ERP system.

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5 comments
  • Official comment

    Hi Merlijn,

    Thank you for your feedback. To understand the impact of this request I would like to know more details why this is a problem for mapping the activity feedback back to the ERP?

    Kind Regards,

    Friederike

  • It's confusing if the engineer reports multiple feedbacks and solutioncodes back to one target record in the ERP system. A second feedback message could overwrite the first. We update the Service Order with the solutioncode and want to be sure we get one correct solutioncode with solution (comments) back. A second message could overwrite the first.

  • just to be clear this is for the SAP ECC integration for a specific customer?

  • No, it's for a Dynamics NAV integration with use of the Coresystems API.

  • Thanks for the details. We currently do not have this planned on our Roadmap for 2017.

    If you are interested to order the feature please contact your Coresystems Sales Representative for an offer. We estimate the efforts for around 5 man days. If we have a confirmed order we could deliver within 2-3 months depending when the next release is planned.

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