Signature Issue on the HTML Report (iOS 15)

The HTML report needs to be updated because iOS 15 causes an issue with the signatures. The signatures of the customer is replaced with the one of the technician as soon as the report generation is done. 

The default template provided by SAP is already updated. But to address this issue for your existing report template you need to update it:

  • go to the report template content and find the file called "template.js"
  • find the following code: "const signaturePad = new SignaturePad (canvasElem,"

Find "backgroundColor: "rgba(255, 255, 255, 0) "," and replace it with "backgroundColor rgb(255, 255, 255) ","

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