Web Containers are containers stored in the mobile application (iOS and Android) that can be configured to read and display data from an external source.
Web containers are currently configured and managed in the FSM Service Cloud. Web containers are configured at the company level.
Web Container Flow
Supported Object Types
A web container can be assigned to multiple object types.
The following object types can support web containers:
A Closer Look
|Name||The name of the web container record in the service cloud.||This name is only used for record-keeping purposes.|
|URL||The URL/endpoint of the web container.||The POST request will be sent to this endpoint.|
|Authentication Key||If applicable, the authentication key to be passed to the endpoint.||This authentication key is passed in the header of the POST request.|
|Object Type||The object type associated with the web container (example:
||By selecting, the web container will be assigned to the object type.|
|Default Module Title||The name of the web container.||This name will display in the web container contained in the mobile application.|
|Sort Order||The display order of the web container.||The order in which the web container will display in relation to other object type options.|
The name of the web container also supports translations:
|Locale||The location and language code.|
|Value||The translation to appear for the webcontainer from the menu.|
The following is an example of the credentials and additional information that is passed to the application to read and display data from an external source in the mobile application:
Example with Credentials
Information Passed in POST Request
When the web container is selected from the mobile application, the following information will be included in the
POST request made to the URL/endpoint: