Slack Integration

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Background

Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams. By integrating with Slack, SAP Field Service Mobile Android and iOS users will be able to leverage Slack’s chat capabilities to complement their existing team communications toolset in order to communicate with colleagues to solve difficult problems or provide critical status updates.

Supported Applications

Application	Supported	Release
Android	Yes	5.30
iOS	Yes	5.50
Windows	No

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First Things First

In order to use Slack channels for internal communication, you must complete the following:

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1. Enable IsSlackAccount Setting

The first step is to update the company settings to enable the Slack chat capabilities. This is accomplished as follows:

1. Navigate to Admin > Companies from SAP Field Service Management.
2. Select the company for which you would like to enable the Slack integration.
3. Navigate to the Settings tab.
4. Search for and select theCoreSystemsMFS.IsSlackAccount setting.
5. Select EDIT.
   
   
   
   
   
   
6. Set the setting Value to TRUE and select Update.
   
   
   
   
   
   
7. Synchronize the changes to the mobile application.

The Slack chat capabilities will now be enabled for the company.

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2. Download Slack App for Android/iOS

You will then need to download the Slack mobile application for Android by completing the following:

1. Enter “Slack” in the Google Play Store search bar.
2. Select Install.

Conversely, if using iOS you can download the Slack mobile application for iOS by completing the following:

1. Search for Slack in the Apple App Store.
2. Select Install.

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3. Authenticate Slack in Mobile Application

You will then need to authenticate the Slack account and authorize it for use in the Field Service Mobile Application by completing the following:

1. Open the Field Service Mobile application and select the Contacts module.
2. Select the options menu from the Contact header.
3. Select the Chat option.
   
   
   
   
4. The application will then open a browser and will redirect to an embedded browser dialogue. This is done in order to receive a bearer token and is only required for first-time authentication.
5. After entering your Slack account and company details, the application will prompt you to authorize the application:
   
   
   
   
6. Select Authorize
7. You will then be prompted to re-enter your Slack account and company information again in the mobile appliation.

You will now be able to use the Slack chat feature.

Note:

If you manually log out of Slack, you will be required to re-enter credentials when selecting the Chat option from Contacts and/or Activities.

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Channels vs Conversations

The following is a brief description of how conversations are created and reopened from Contacts and Employees, and how channels are created and joined from Activities:

Activities Contacts Employees

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Creating/Reopening Conversation

Conversations can be created and reopened from Contacts or Employees in the Field Service Mobile application by completing the following:

Note	Please note that all prerequisites must be met in order create or reopen a Slack conversation from Contacts/Employees.

1. Open the Field Service Mobile application and select the Contacts/Employees Module.
2. Search for the contact/employee with whom you would like to open up a Slack-based chat dialogue.
3. Select the options menu from the Contacts/Employees header.
4. Select the Chat option.
   

The application will then create a Slack conversation with the contact. If a conversation has been created between you and the contact, it will be rejoined when these steps are repeated.

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Creating/Joining Channel from an Activity

Channels can be created or joined from Activities in the Field Service Mobile application by completing the following:

Note	Please note that all prerequisites must be met in order create or join a Slack channel from Activities.

1. Open the Field Service Mobile application and select an Activity.
2. Select the options menu from the Activity header.
3. Select the Chat option.
   

The application will then create a Slack channel using the name of value of the Service call code field. This Channel can be rejoined from the same Activity, or from any other Activity that is linked to the same service call.

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