|ATTENTION||In order for technicians to be visible on the service map, the auto-location settings must be configured. Please refer to the following guide for configuring these settings.|
In a Nutshell
The Service Map can be used to better manage and plan service calls and activities that are created in the Workforce Management and/or Project Management apps and released to technicians to be completed in the mobile application.
|ATTENTION:||The Google Maps services embedded in our products are not allowed to be used in the following countries and regions: Crimea, Cuba, Iran, Myanmar, North Korea, Sudan, Syria, Vietnam.|
The Service Map can be accessed from the following link https://apps.coresystems.net/service-map/#/
A Closer Look
The Service Map consists of the following components:
The following filters are included in the service map:
|Activity Subject||The subject/title given to the activity. This title may also be inherited from the Service Call or Project with which the activity is associated.|
|Customer||The customer associated with the activity.|
|Equipment Serial No.||The serial number of the equipment record.|
|Technician||The active technicians in the displayed map area, based on the location data received from the mobile application. Please refer to the following for information on Auto-Location.|
By selecting either the start or end date fields, the application will display a calendar which can be used to select the service call/activity date:
This is primarily used to view planned activities set to occur on a given date.
Display Record Type
Here, you can select which records you would like to display on the service map. Options include:
For example, when the
Equipment option is selected, the application would display the equipment records, which would then display on the map:
By selecting this and dragging and dropping it on a position within the map, you will be able to view the street-level view of the point on the route.
For information on what new features and defect corrections have been deployed, please view the following: