IMPORTANT ANNOUNCEMENT regarding issue in SAP Business One 9.3 PL04

Issue description

As we were conducting in-depth Testing for Releasing our onPremise Products for 9.3 PL04 we came across two issues. We were originally reluctant to officially support this PatchLevel due to the issues found, but as 9.3 PL04 is the 9.3 PatchLevel where SAP supports the GDPR requirements, we have now gone ahead with the Release.

For the issue detected, SAP incidents were created and SAP has so far released the following SAP Notes:

  1. 2646343 - UIAPI_SAP Business One Shuts Down When Form Is Maximized

  2. 2645944 - Client Width and Client Height Are Not Changed When Form Is Resized

 

Symptoms

1. When trying to resize Forms such as coresuite enterprise Search, PrintPreview or coresuite customize editor, a crash might occur

  • the crash occurs primarily if
    • the Form is initially resized via dragging the width and the height before using the maximise button
    • another font/font size but Tahoma 10 is used

2. When opening Forms such as coresuite enterprise Search, PrintPreview or coresuite customize editor, the forms are flickering

  • the issue is only reproducible if
    • another font/font size but Tahoma 10 is used

3. Forms created using our framework are not resizing properly

  • there is no workaround for this behaviour and we kindly ask you to be patient waiting for an Update/Fix from SAP

 

Search Terms

resize, flickering

 

What steps do you have to follow?

Status (Monday, 21st May 2018):

  • please subscribe to this FAQ, to keep up-to-date on any feedback we receive from SAP

Status (Tuesday, 22nd May 2018):

  • Update from SAP: Issue as per SAP Note 2645944 is currently scheduled to be included with 9.3 PL05

Status (Friday, 15th June 2018):

  • the Release of coresuite framework 6.30 (15/06/18) includes a change in our code which stops the affected forms from flickering (Symptom 2 - for the other Symptoms we need to wait for a fix from SAP)

Status (Thursday, 21st June 2018):

  • Update from SAP: Issue as per SAP Note 2646343 is currently scheduled to be included with 9.3 PL06

 

Workaround

For Symptom 1. and 2.:

If you encounter this behaviour, we recommend that you use Tahoma 10 as a temporary workaround

  1. change your font/font size via Administration->System Initialisation->General Settings->Font & Bkgd
  2. confirm changes with "All Users (existing settings in User Setup or User Defaults will be reset)"

For Symptom 3.:

No workaround available at present.

 

Please subscribe to this FAQ to receive automatic status notifications for this issue. 

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