You want to analyse the service ratings customers gave to your technicians during the service checkout.
With the March 2016 release, we include a new standard report "Service Ratings". This report can be viewed from the Apps Reports Module:
- Go to Reports Module
- Select Online Reports
- Select the Report Template "objectRatings"
The report displays all Service Ratings by Employee. You can see the total numbers and the percentage for each rating.
In case you want to adjust this report you can download it from within Jaspersoft Studio and make the relevant adjustments. See our tutorial on how to download a report in JasperSoft Studio Coresystems Field Service Software Report Designer Download Reports
Further details how to work with JasperSoft Studio to adjust or create report templates can be found in our online documentation: docs.coresuite.com > Reporting > Getting started