SAP Field Service Management

Please find below some recordings from Coresystems about the SAP Field Service Management (SAP FSM) solution. For official documentation and help, please use the SAP Help Portal.

General

Webinar: Introduction to SAP Field Service Management [EN]  
Webinar: SAP FSM Roadmap – Focus on 2111 Release [EN] [DE]
Webinar: SAP FSM Release 2108 – Info Session [EN] [DE]
Webinar: SAP FSM Release 2105 – Info Session [EN] [DE]
Webinar: SAP FSM Roadmap – Focus on 2105 Release [EN] [DE]
Webinar: SAP FSM Release 2102 – Info Session [EN] [DE]
Webinar: SAP FSM Roadmap – Focus on 2102 Release [EN] [DE]
Webinar: SAP FSM Release 2011 – Info Session [EN] [DE]
Webinar: SAP FSM Release 2008 – Info Session [EN]  [DE]
Webinar: SAP FSM Release 2005 – Info Session [EN] [DE]
Webinar: SAP FSM Release 2002 – Info Session [EN] [DE]
Webinar: SAP FSM Release 1911 – Info Session [EN] [DE]
Webinar: SAP FSM Release 1908 – Info Session [EN] [DE]
Webinar: SAP FSM Release 1905 – Info Session [EN] [DE]

 

Quick Insights

Short Video:
Workforce Management - How to create a Holiday Calendar
[EN]
Short Video:
Workforce Management - How to enable ESRI Maps
[EN]
Short Video:
Workforce Management - Add routes in the service map
[EN]
Short Video:
Workforce Management - Assign jobs to a team of technicians
[EN]
Short Video:
Mobile - Check local data in details
[EN]
Short Video:
Administration - Use Business Rules to send Notifications to Planners
[EN]
Short Video:
Workforce Management - Edit approval entries in the Time & Material Journal
[EN]
Short Video:
Workforce Management - Automatic scheduling widget to plan service calls
[EN]
Short Video:
Smartforms & Feedback - PDF upload to build checklists on own templates
[EN]
Short Video:
Master Data Management - Using the Dataloader in SAP FSM to upload Skills
[EN]
Short Video:
Planned Maintenance - for SAP Business One Users
[EN]
Short Video:
Administration - Change the logo on the Checkout Report on mobile
[EN]
Short Video:
Workforce Management - Save time managing skills on equipment
[EN]
Short Video:
Workforce Management - Use your own colorcoding for service call types
[EN]
Short Video:
Workforce Management - Use automatic activity spanning for planning
[EN]
Short Video:
Workforce Management - Select and release multiple assignments in one go
[EN]
Short Video:
Administration - Use own translations for web and mobile screens
[EN]
Short Video:
Workforce Management - Create reservations for multiple technicians at once
[EN]
Short Video:
Workforce Management - How to add extensions in SAP FSM
[EN]
Short Video:
Backend - Plan & assign activities directly in B1 
[EN]
Short Video:
Mobile - Access external apps directly from the FSM Mobile App
[EN]
Short Video:
Mobile - Synchronize the mobile application in the background
[EN]
Short Video:
Smartforms & Feedbacks - Copy whole chapters to another checklist template
[EN]
Short Video:
Workforce Management - Reserve tools for service assignments
[EN]

 

Customer Self Service

Webinar: Customer Self Service Introduction [EN] [DE]
Short Video: Das beste Service Erlebnis für Ihre Endkunden   [DE]

 

Administration

Webinar: SAP FSM Order Process [EN] [DE]

 

 

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