Where and when is the support available?

Our support is available five days a week in the time zone Europe:

EUROPA & AFRICA (UTC +1: Bern, Berlin, Paris, Amsterdam) 
Partner- & Cloud-Support

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: german, english


+41 56 500 22 66 (Switzerland/HQ)
+49 76145 89 58 31 (Germany)
Project-Support
(Only customers with special maintenance contracts)

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: german, english

+41 56 500 22 33

 

On the following holidays our support is not available:

    EUROPA & AFRIKA ASIEN
JANUAR      
01.01.2019 New Year x  
02.01.2019 Berchtold's Day x  
       
FEBRUARY      
04.02.2019 Spring Festival Eve   x
05.02.2019 Chinese New Year   x
06.02.2019 President's Day    
07.02.2019 Spring Festival Golden Week   x
08.02.2019 Spring Festival Golden Week   x
       
APRIL      
19.04.2019 Good Friday x  
22.04.2019 Easter monday x  
05.04.2019 Qing Ming Jie   x
       
MAY      
01.05.2019  Labor Day x  
30.05.2019 Ascension Day x  
       
JUNE      
07.06.2019 Dragon Boat Festival   x
09.06.2019 Pentecost x  
       
SEPTEMBER      
24.09.2019 Mid Autumn Festival   x
       
DECEMBER      
24.12.2019 Christmas Eve x  
25.12.2019 Christmas x  
26.12.2019 St. Stephen's Day x  

 

 

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