Our support is available five days a week in the time zone Europe:
| EUROPA & AFRICA (UTC +1: Bern, Berlin, Paris, Amsterdam) | |
| Partner- & Cloud-Support Hours: 8am - 12am / 1:30pm - 5pm MO-FR Language: german, english +41 56 500 22 66 (Switzerland/HQ) +49 76145 89 58 31 (Germany) |
Project-Support (Only customers with special maintenance contracts) Hours: 8am - 12am / 1:30pm - 5pm MO-FR Language: german, english +41 56 500 22 33 |
On the following holidays our support is not available:
| EUROPA & AFRIKA | ||
| JANUAR | ||
| 01.01.2019 | New Year | x |
| 02.01.2019 | Berchtold's Day | x |
| FEBRUARY | ||
| 04.02.2019 | Spring Festival Eve | |
| 05.02.2019 | Chinese New Year | |
| 06.02.2019 | President's Day | |
| 07.02.2019 | Spring Festival Golden Week | |
| 08.02.2019 | Spring Festival Golden Week | |
| APRIL | ||
| 19.04.2019 | Good Friday | x |
| 22.04.2019 | Easter monday | x |
| 05.04.2019 | Qing Ming Jie | |
| MAY | ||
| 01.05.2019 | Labor Day | x |
| 30.05.2019 | Ascension Day | x |
| JUNE | ||
| 07.06.2019 | Dragon Boat Festival | |
| 09.06.2019 | Pentecost | x |
| SEPTEMBER | ||
| 24.09.2019 | Mid Autumn Festival | |
| DECEMBER | ||
| 24.12.2019 | Christmas Eve | x |
| 25.12.2019 | Christmas | x |
| 26.12.2019 | St. Stephen's Day | x |
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