Our support is available five days a week in the time zone Europe:
| EUROPA & AFRICA (UTC +1: Bern, Berlin, Paris, Amsterdam) | |
| Partner- & Cloud-Support Hours: 8am - 12am / 1:30pm - 5pm MO-FR Language: german, english +41 56 500 22 66 (Switzerland/HQ) +49 76145 89 58 31 (Germany) |
Project-Support (Only customers with special maintenance contracts) Hours: 8am - 12am / 1:30pm - 5pm MO-FR Language: german, english +41 56 500 22 33 |
On the following holidays our support is not available:
| EUROPE & AFRICA | ||
| JANUARY | ||
| 01.01.2018 | New Year's Day | x |
| 02.01.2018 | Berchtolds Day | x |
| FEBRUARY | ||
| 15.02.2018 | Spring Festival Eve | |
| 16.02.2018 | Chinese New Year | |
| 19.02.2018 | President's Day | |
| 19.02.2018 | Spring Festival Golden Week | |
| 20.02.2018 | Spring Festival Golden Week | |
| 21.02.2018 | Spring Festival Golden Week | |
| MARCH | ||
| 30.03.2018 | Good Friday | x |
| APRIL | ||
| 02.04.2018 | Easter Monday | x |
| 05.04.2018 | Qing Ming Jie | |
| MAI | ||
| 01.05.2018 | Labor Day | x |
| 10.05.2018 | Ascension Day | x |
| 21.05.2018 | Whit Monday | x |
| 28.05.2018 | Memorial Day | |
| JUNE | ||
| 18.06.2018 | Dragon Boat Festival | |
| JULY | ||
| 04.07.2018 | Independence Day | |
| SEPTEMBER | ||
| 03.09.2018 | Labor Day US | |
| 24.09.2018 | Mid Autumn Festival | |
| NOVEMBER | ||
| 22.11.2018 | Thanksgiving | |
| 23.11.2018 | Day after Thanksgiving | |
| DECEMBER | ||
| 24.12.2018 | Christmas Eve | x |
| 25.12.2018 | Christmas Day | x |
| 26.12.2018 | Stephens Day | x |
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