Where and when is the support available?

Our support is available five days a week in the time zone Europe:

EUROPA & AFRICA (UTC +1: Bern, Berlin, Paris, Amsterdam) 
Partner- & Cloud-Support

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: german, english


+41 56 500 22 66 (Switzerland/HQ)
+49 76145 89 58 31 (Germany)
Project-Support
(Only customers with special maintenance contracts)

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: german, english

+41 56 500 22 33

 

On the following holidays our support is not available:

    EUROPA & AFRIKA
JANUAR    
01.01.2019 New Year x
02.01.2019 Berchtold's Day x
     
FEBRUARY    
04.02.2019 Spring Festival Eve  
05.02.2019 Chinese New Year  
06.02.2019 President's Day  
07.02.2019 Spring Festival Golden Week  
08.02.2019 Spring Festival Golden Week  
     
APRIL    
19.04.2019 Good Friday x
22.04.2019 Easter monday x
05.04.2019 Qing Ming Jie  
     
MAY    
01.05.2019  Labor Day x
30.05.2019 Ascension Day x
     
JUNE    
07.06.2019 Dragon Boat Festival  
09.06.2019 Pentecost x
     
SEPTEMBER    
24.09.2019 Mid Autumn Festival  
     
DECEMBER    
24.12.2019 Christmas Eve x
25.12.2019 Christmas x
26.12.2019 St. Stephen's Day x

 

 

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