Where and when is the support available?

Our support is available five days a week in the time zone Europe:

EUROPA & AFRICA (UTC +1: Bern, Berlin, Paris, Amsterdam) 
Partner- & Cloud-Support

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: german, english


+41 56 500 22 66 (Switzerland/HQ)
+49 76145 89 58 31 (Germany)
Project-Support
(Only customers with special maintenance contracts)

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: german, english

+41 56 500 22 33

 

On the following holidays our support is not available:

    EUROPE & AFRICA
JANUARY    
01.01.2018 New Year's Day x
02.01.2018 Berchtolds Day x
     
FEBRUARY    
15.02.2018 Spring Festival Eve  
16.02.2018  Chinese New Year  
19.02.2018  President's Day  
19.02.2018 Spring Festival Golden Week  
20.02.2018 Spring Festival Golden Week  
21.02.2018 Spring Festival Golden Week  
     
MARCH    
30.03.2018 Good Friday x
     
APRIL    
02.04.2018  Easter Monday x
05.04.2018 Qing Ming Jie  
     
MAI    
01.05.2018  Labor Day x
10.05.2018  Ascension Day x
21.05.2018  Whit Monday x
28.05.2018  Memorial Day  
     
JUNE    
18.06.2018 Dragon Boat Festival  
     
JULY    
04.07.2018 Independence Day  
     
SEPTEMBER    
03.09.2018  Labor Day US  
24.09.2018 Mid Autumn Festival  
     
     
NOVEMBER    
22.11.2018 Thanksgiving  
23.11.2018 Day after Thanksgiving  
     
DECEMBER    
24.12.2018 Christmas Eve x
25.12.2018  Christmas Day x
26.12.2018 Stephens Day x

 

 

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