Support in 3 timezones

5 days, 3 time zones

Our support is available five days a week in the three time zones Europe, America and Asia: 

EUROPA & AFRICA (UTC +1: Bern, Berlin, Paris, Amsterdam) 
Partner- & Cloud-Support

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: german, english


+41 56 500 22 66 (Switzerland/HQ)
+49 76145 89 58 31 (Germany)
Project-Support
(Only customers with special maintenance contracts)

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: german, english

+41 56 500 22 33
 
AMERICA (UTC -5: Miami, Montreal, New York)
Partner- & Cloud-Support

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: english



+1 305 602 9401
Project-Support
(Only customers with special maintenance contracts)

Hours:
8am - 12am / 1:30pm - 5pm
MO-FR

Language: english

+1 305 602 9401
 
ASIA (UTC +8: Shanghai, Perth, Singapur, Taipeh, Peking) 
Partner- & Cloud-Support

Hours:
8am - 12am / 01:30pm - 6pm
MO-FR

Language: english, chinese(Mandarin)


+86 21 5833 0710 (chinese)
+86 21 5833 0716 (english)
Project-Support
(Only customers with special maintenance contracts)
 
Hours:
8am - 12am / 01:30pm - 6pm
MO-FR

Language: english, chinese(Mandarin)

+86 21 5833 0719
 

 

On the following holidays our support is not available:

    AMERICA EUROPE & AFRICA ASIA
JANUARY        
01.01.2018 New Year's Day   x  
02.01.2018 Berchtolds Day   x  
         
FEBRUARY        
15.02.2018 Spring Festival Eve     x
16.02.2018  Chinese New Year     x
19.02.2018  President's Day x    
19.02.2018 Spring Festival Golden Week     x
20.02.2018 Spring Festival Golden Week     x
21.02.2018 Spring Festival Golden Week     x
         
MARCH        
30.03.2018 Good Friday   x  
         
APRIL        
02.04.2018  Easter Monday   x  
05.04.2018 Qing Ming Jie     x
         
MAI        
01.05.2018  Labor Day   x  
10.05.2018  Ascension Day   x  
21.05.2018  Whit Monday   x  
28.05.2018  Memorial Day x    
         
JUNE        
18.06.2018 Dragon Boat Festival     x
         
JULY        
04.07.2018 Independence Day x    
         
SEPTEMBER        
03.09.2018  Labor Day US x    
24.09.2018 Mid Autumn Festival     x
         
         
NOVEMBER        
22.11.2018 Thanksgiving x    
23.11.2018 Day after Thanksgiving x    
         
DECEMBER        
24.12.2018 Christmas Eve x x  
25.12.2018  Christmas Day x x  
26.12.2018 Stephens Day   x  

 



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