Support in 3 timezones

5 days, 3 time zones

We offer support five days of the week in three time zones: Europe, America and Asia:

EUROPE & AFRICA
Partner & Cloud Support



(UTC +1: Bern, Berlin, Paris, Amsterdam)
08:00-12:00 / 13:30-17:00 MO-FR
Languages: German, English

+41 56 500 22 66 (Switzerland/HQ)
+49 76145 89 58 31 (Germany)
Project Support
(only Customers with special maintenance contracts)

(UTC +1: Bern, Berlin, Paris, Amsterdam)
08:00-17:00 MO-FR
Languages: German, English

+41 56 500 22 33
 
AMERICA
Partner & Cloud Support
(UTC -5: Miami, Montreal, New York)
09:00-12:00 / 13:30-18:00 MO-FR
Languages: English

+1 305 602 9401
Project Support
(only Customers with special maintenance contracts)

(UTC -5: Miami, Montreal, New York)
09:00-19:00 MO-FR
Languages: English

+1 305 602 9401
 
ASIA
Partner & Cloud Support
(UTC +8: Shanghai, Perth, Singapore, Taipeh, Peking)
08:00-12:00 / 13:30-18:00 MO-FR
Languages: English, Chinese (Mandarin)

+86 21 5833 0710 (Chinese)
+86 21 5833 0716 (English)
Project Support
(only Customers with special maintenance contracts)

(UTC +8: Shanghai, Perth, Singapore, Taipeh, Peking)
08:00-12:00 / 13:30-18:00 MO-FR
Languages: English, Chinese (Mandarin)

+86 21 5833 0719
 

 

Support is not provided on these public holidays:

PUBLIC HOLIDAYS AMERICA EUROPE & AFRICA ASIA
27.01.2017 Spring Festival Eve     x
28.01.2017 Chinese New Year     x
29.01.2017 Spring Festival     x
30.01.2017 Spring Festival     x
01.02.2017 Spring Festival     x
02.02.2017 Spring Festival     x
05.04.2017 Qing Ming Jie     x
14.04.2017 Good Friday x x  
17.04.2017 Easter Monday   x  
01.05.2017 Labor Day   x x
25.05.2017 Ascension Day   x  
29.05.2017 Memorial Day x    
30.05.2017 Dragon Boat Festival     x
05.06.2017 Whitsun   x  
04.07.2017 Independence Day x    
04.09.2017 Labor Day US x    
01.10.2017 Mid Autumn Festival     x
02.10.2017 Mid Autumn Festival     x
03.10.2017 Mid Autumn Festival     x
04.10.2017 Mid Autumn Festival     x
05.10.2017 Mid Autumn Festival     x
06.10.2017 Mid Autumn Festival     x
07.10.2017 Mid Autumn Festival     x
23.11.2017 Thanksgiving x    
24.11.2017 Day after Thanksgiving x    
24.12.2017 Christmas Eve x x  
25.12.2017 Christmas Day x x  
26.12.2017 Stephens Day   x  
01.01.2018 New Year’s Day x x  

 

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.