Support in 3 timezones

5 days, 3 time zones

We offer support five days of the week in three time zones: Europe, America and Asia:

EUROPE & AFRICA
Partner & Cloud Support



(UTC +1: Bern, Berlin, Paris, Amsterdam)
08:00-12:00 / 13:30-17:00 MO-FR
Languages: German, English

+41 56 500 22 66 (Switzerland/HQ)
+49 76145 89 58 31 (Germany)
Project Support
(only Customers with special maintenance contracts)

(UTC +1: Bern, Berlin, Paris, Amsterdam)
08:00-17:00 MO-FR
Languages: German, English

+41 56 500 22 33
 
AMERICA
Partner & Cloud Support
(UTC -5: Miami, Montreal, New York)
09:00-12:00 / 13:30-18:00 MO-FR
Languages: English

+1 305 602 9401
Project Support
(only Customers with special maintenance contracts)

(UTC -5: Miami, Montreal, New York)
09:00-19:00 MO-FR
Languages: English

+1 305 602 9401
 
ASIA
Partner & Cloud Support
(UTC +8: Shanghai, Perth, Singapore, Taipeh, Peking)
08:00-12:00 / 13:30-18:00 MO-FR
Languages: English, Chinese (Mandarin)

+86 21 5833 0710 (Chinese)
+86 21 5833 0716 (English)
Project Support
(only Customers with special maintenance contracts)

(UTC +8: Shanghai, Perth, Singapore, Taipeh, Peking)
08:00-12:00 / 13:30-18:00 MO-FR
Languages: English, Chinese (Mandarin)

+86 21 5833 0719
 

 

Support is not provided on these public holidays:

2017

PUBLIC HOLIDAYS US EUROPE & AFRICA ASIA
23.11.2017   Thanksgiving x    
24.11.2017   Day after Thanksgiving x    
24.12.2017   Christmas Eve x x  
25.12.2017   Christmas Day x x  
26.12.2017   Stephens Day   x  
01.01.2018   New Year’s Day x x  

 

 2018

PUBLIC HOLIDAYS US EUROPE & AFRICA ASIA
15.02.2018   Spring Festival Eve     x
16.02.2018   Chinese New Year     x
19.02.2018   Spring Festival     x
20.02.2018   Spring Festival     x
21.02.2018   Spring Festival     x
30.03.2018   Good Friday x x  
02.04.2018   Easter Monday   x  
05.04.2018   Qing Ming Jie    
01.05.2018   Labor Day   x x
10.05.2018   Ascension Day   x  
21.05.2018   Whitsun   x  
28.05.2018   Memorial Day x    
18.06.2018   Dragon Boat Festival     x
04.07.2018   Independence Day x    
03.09.2018   Labor Day US x    
24.09.2018   Mid Autumn Festival     x
22.11.2018   Thanksgiving x    
23.11.2018   Day after Thanksgiving x    
24.12.2018   Christmas Eve x x  
25.12.2018   Christmas Day x x  
26.12.2018   Stephens Day   x  
01.01.2019   New Year’s Day x x  

 

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