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Send system information to coresystems

As of coresuite framework version 3.40, there is an option to send your SAP Business One system information to coresystems.

Advantages

- Proactive communication from coresystems side regarding specific coresuite or SAP versions
- Clearly structured information regarding the installed versions in the support ticket
- Faster processing of support tickets, since we no longer have to ask for versions

How do I send my system information to coresystems?

In the main menu, go to Administration > Add-ons > coresuite administration > Administration. At the bottom right of the window you will see the button "Send Info"

Administrator_Eng.JPG

Click on this button to send the relevant information regarding add-ons and SAP to coresystems. We will save this information and can access it when we need it. Whenever you install a new module, make sure you re-start the coresuite add-on and then choose "Send Info" to ensure that we always have the latest information.

How do I link my system information to a ticket?

For your system information to be displayed in a ticket, you need to indicate the system number of the relevant SAP instance when you create a ticket.

Version_Eng.JPG

When you have a support request, send us an email, including your system number, or open a support request directly on helpdesk.coresystems.ch.
After you have submitted all data and if the information we received is up-to-date, you will see the following:

Systeminformation_Overview.JPG

Legend

Company name
company.JPG
SAP version and patch level
lastrefresh.JPG
Last system information update
black.jpg
If the version number is displayed in black, it means that you have the latest version of the add-on. Hover with the mouse over the icon next to the add-on description to see the number of licenses and their expiry date.
red.jpg
If the version number is displayed in red, it means that there is an update for the relevant add-on. Hover with the mouse over the version number to see the latest version available.
Beschreibung.JPG
Description which is in the system.

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