- when opening Administration->Add-ons->coresuite administration->Administration-> Licence management Tab, the right half of the window is greyed out
- licence assignment not saved
the issues occur if the entires in those tables are not aligned;
not sure what causes the issue/the table corruption to happen, but it has happened on different systems, versions etc over time => version and system independent according to current status;
|The described solutions has the following side effect:|
- the required coresuite modules need to be activated again
- all coresuite module licences need to be reassigned to each user
To solve the issue,
A) open the following User Tables (via Tools->User-Defined Windows)
and via right-click on each single row, empty those tables.
B) Tools->Customisation Tools->User-Defined Tables-Setup
and via right-click on each single table, remove those tables.
|After option A or option B, SBO needs to be restarted for the tables to be created/filled again.|
When you observe this behaviour, please check if there are duplicate/incorrect entries in one of the above mentioned tables. (We assume that this behaviour is caused by duplicate entries - therefore we would need to know, in which table the duplicate entry is.)
If duplicates are found, another workaround would be to delete the duplicate entries.