To assist the support team with troubleshooting layout issues, the actual layout and accompanying print/previewed data are required.
- Create a preview of the document/report where the issue can be observed (!! The issue must be visible in the preview, otherwise the support package does not help the troubleshooting process !!)
- Once the preview window opens, press Ctrl & Save (Floppy) in the preview window to create a support package.
- the created support package is automatically attached to an email to support
- the actual support package is also automatically saved in the temp folder (%temp%\swald\mycompany\supportpackage)