Troubleshooting SAP B1 Cloud Connector

Source: This article refers to Troubleshooting SAP B1 Cloud Connector


Introduction

The following is a list of errors that you may encounter while initially integrating your SAP B1 database with Coresystems Field Service Management.


Viewing Connector Logs

Connector logs can be viwewed at %programdata%\coresystems\coresuite\logs

or

C:\Documents and Settings\All Users\Application Data\coresystems\coresuite\logs


Zip Code and Equipment in Cloud Connector

The Problem

When a ServiceAssignment is released, an Activity is created by the connector using the address fields associated with the Equipment. However, not all address fields from the Equipment exist on Activity in SAP.

The equipment.ZipCode field is saved in a UDF on Activity because there is no ZipCode field for Activity in SAP.

The Solution

The zip code can be preserved by creating a new COR_ZipCode UDF on Activity in SAP.


ISO Currency Codes

If the installation does not work, it may be due to the following:

  • In SAP, the ISO Currency Code is not set for all of the currencies. To amend this, go to Administration > Setup > Financials > Currencies and define an ISO Currency Code for all the currencies. There you will find s a list of supported currencies known as ISO codes.
  • The folder for attachments that is defined in SAP does not exist and needs to be created first. To do so, go to Administration > System Initialization > General Settings > Path and check the path defined under Attachments Folder. If the folder defined there does not exist, create it or change the path.
Alphabetic Code ENTITY Currency
AFN AFGHANISTAN Afghani
EUR ÅLAND ISLANDS Euro
ALL ALBANIA Lek
DZD ALGERIA Algerian Dinar
USD AMERICAN SAMOA US Dollar
EUR ANDORRA Euro
AOA ANGOLA Kwanza
XCD ANGUILLA East Caribbean Dollar
  ANTARCTICA No universal currency
XCD ANTIGUA AND BARBUDA East Caribbean Dollar
ARS ARGENTINA Argentine Peso
AMD ARMENIA Armenian Dram
AWG ARUBA Aruban Florin
AUD AUSTRALIA Australian Dollar
EUR AUSTRIA Euro
AZN AZERBAIJAN Azerbaijanian Manat
BSD BAHAMAS (THE) Bahamian Dollar
BHD BAHRAIN Bahraini Dinar
BDT BANGLADESH Taka
BBD BARBADOS Barbados Dollar
BYN BELARUS Belarusian Ruble
BYR BELARUS Belarusian Ruble
EUR BELGIUM Euro
BZD BELIZE Belize Dollar
XOF BENIN CFA Franc BCEAO
BMD BERMUDA Bermudian Dollar
INR BHUTAN Indian Rupee
BTN BHUTAN Ngultrum
BOB BOLIVIA (PLURINATIONAL STATE OF) Boliviano
BOV BOLIVIA (PLURINATIONAL STATE OF) Mvdol
USD BONAIRE, SINT EUSTATIUS AND SABA US Dollar
BAM BOSNIA AND HERZEGOVINA Convertible Mark
BWP BOTSWANA Pula
NOK BOUVET ISLAND Norwegian Krone
BRL BRAZIL Brazilian Real
USD BRITISH INDIAN OCEAN TERRITORY (THE) US Dollar
BND BRUNEI DARUSSALAM Brunei Dollar
BGN BULGARIA Bulgarian Lev
XOF BURKINA FASO CFA Franc BCEAO
BIF BURUNDI Burundi Franc
CVE CABO VERDE Cabo Verde Escudo
KHR CAMBODIA Riel
XAF CAMEROON CFA Franc BEAC
CAD CANADA Canadian Dollar
KYD CAYMAN ISLANDS (THE) Cayman Islands Dollar
XAF CENTRAL AFRICAN REPUBLIC (THE) CFA Franc BEAC
XAF CHAD CFA Franc BEAC
CLP CHILE Chilean Peso
CLF CHILE Unidad de Fomento
CNY CHINA Yuan Renminbi
AUD CHRISTMAS ISLAND Australian Dollar
AUD COCOS (KEELING) ISLANDS (THE) Australian Dollar
COP COLOMBIA Colombian Peso
COU COLOMBIA Unidad de Valor Real
KMF COMOROS (THE) Comoro Franc
CDF CONGO (THE DEMOCRATIC REPUBLIC OF THE) Congolese Franc
XAF CONGO (THE) CFA Franc BEAC
NZD COOK ISLANDS (THE) New Zealand Dollar
CRC COSTA RICA Costa Rican Colon
XOF CÔTE D'IVOIRE CFA Franc BCEAO
HRK CROATIA Kuna
CUP CUBA Cuban Peso
CUC CUBA Peso Convertible
ANG CURAÇAO Netherlands Antillean Guilder
EUR CYPRUS Euro
CZK CZECH REPUBLIC (THE) Czech Koruna
DKK DENMARK Danish Krone
DJF DJIBOUTI Djibouti Franc
XCD DOMINICA East Caribbean Dollar
DOP DOMINICAN REPUBLIC (THE) Dominican Peso
USD ECUADOR US Dollar
EGP EGYPT Egyptian Pound
SVC EL SALVADOR El Salvador Colon
USD EL SALVADOR US Dollar
XAF EQUATORIAL GUINEA CFA Franc BEAC
ERN ERITREA Nakfa
EUR ESTONIA Euro
ETB ETHIOPIA Ethiopian Birr
EUR EUROPEAN UNION Euro
FKP FALKLAND ISLANDS (THE) [MALVINAS] Falkland Islands Pound
DKK FAROE ISLANDS (THE) Danish Krone
FJD FIJI Fiji Dollar
EUR FINLAND Euro
EUR FRANCE Euro
EUR FRENCH GUIANA Euro
XPF FRENCH POLYNESIA CFP Franc
EUR FRENCH SOUTHERN TERRITORIES (THE) Euro
XAF GABON CFA Franc BEAC
GMD GAMBIA (THE) Dalasi
GEL GEORGIA Lari
EUR GERMANY Euro
GHS GHANA Ghana Cedi
GIP GIBRALTAR Gibraltar Pound
EUR GREECE Euro
DKK GREENLAND Danish Krone
XCD GRENADA East Caribbean Dollar
EUR GUADELOUPE Euro
USD GUAM US Dollar
GTQ GUATEMALA Quetzal
GBP GUERNSEY Pound Sterling
GNF GUINEA Guinea Franc
XOF GUINEA-BISSAU CFA Franc BCEAO
GYD GUYANA Guyana Dollar
HTG HAITI Gourde
USD HAITI US Dollar
AUD HEARD ISLAND AND McDONALD ISLANDS Australian Dollar
EUR HOLY SEE (THE) Euro
HNL HONDURAS Lempira
HKD HONG KONG Hong Kong Dollar
HUF HUNGARY Forint
ISK ICELAND Iceland Krona
INR INDIA Indian Rupee
IDR INDONESIA Rupiah
XDR INTERNATIONAL MONETARY FUND (IMF) SDR (Special Drawing Right)
IRR IRAN (ISLAMIC REPUBLIC OF) Iranian Rial
IQD IRAQ Iraqi Dinar
EUR IRELAND Euro
GBP ISLE OF MAN Pound Sterling
ILS ISRAEL New Israeli Sheqel
EUR ITALY Euro
JMD JAMAICA Jamaican Dollar
JPY JAPAN Yen
GBP JERSEY Pound Sterling
JOD JORDAN Jordanian Dinar
KZT KAZAKHSTAN Tenge
KES KENYA Kenyan Shilling
AUD KIRIBATI Australian Dollar
KPW KOREA (THE DEMOCRATIC PEOPLE'S REPUBLIC OF) North Korean Won
KRW KOREA (THE REPUBLIC OF) Won
KWD KUWAIT Kuwaiti Dinar
KGS KYRGYZSTAN Som
LAK LAO PEOPLE'S DEMOCRATIC REPUBLIC (THE) Kip
EUR LATVIA Euro
LBP LEBANON Lebanese Pound
LSL LESOTHO Loti
ZAR LESOTHO Rand
LRD LIBERIA Liberian Dollar
LYD LIBYA Libyan Dinar
CHF LIECHTENSTEIN Swiss Franc
EUR LITHUANIA Euro
EUR LUXEMBOURG Euro
MOP MACAO Pataca
MKD MACEDONIA (THE FORMER YUGOSLAV REPUBLIC OF) Denar
MGA MADAGASCAR Malagasy Ariary
MWK MALAWI Malawi Kwacha
MYR MALAYSIA Malaysian Ringgit
MVR MALDIVES Rufiyaa
XOF MALI CFA Franc BCEAO
EUR MALTA Euro
USD MARSHALL ISLANDS (THE) US Dollar
EUR MARTINIQUE Euro
MRO MAURITANIA Ouguiya
MUR MAURITIUS Mauritius Rupee
EUR MAYOTTE Euro
XUA MEMBER COUNTRIES OF THE AFRICAN DEVELOPMENT BANK GROUP ADB Unit of Account
MXN MEXICO Mexican Peso
MXV MEXICO Mexican Unidad de Inversion (UDI)
USD MICRONESIA (FEDERATED STATES OF) US Dollar
MDL MOLDOVA (THE REPUBLIC OF) Moldovan Leu
EUR MONACO Euro
MNT MONGOLIA Tugrik
EUR MONTENEGRO Euro
XCD MONTSERRAT East Caribbean Dollar
MAD MOROCCO Moroccan Dirham
MZN MOZAMBIQUE Mozambique Metical
MMK MYANMAR Kyat
NAD NAMIBIA Namibia Dollar
ZAR NAMIBIA Rand
AUD NAURU Australian Dollar
NPR NEPAL Nepalese Rupee
EUR NETHERLANDS (THE) Euro
XPF NEW CALEDONIA CFP Franc
NZD NEW ZEALAND New Zealand Dollar
NIO NICARAGUA Cordoba Oro
XOF NIGER (THE) CFA Franc BCEAO
NGN NIGERIA Naira
NZD NIUE New Zealand Dollar
AUD NORFOLK ISLAND Australian Dollar
USD NORTHERN MARIANA ISLANDS (THE) US Dollar
NOK NORWAY Norwegian Krone
OMR OMAN Rial Omani
PKR PAKISTAN Pakistan Rupee
USD PALAU US Dollar
  PALESTINE, STATE OF No universal currency
PAB PANAMA Balboa
USD PANAMA US Dollar
PGK PAPUA NEW GUINEA Kina
PYG PARAGUAY Guarani
PEN PERU Sol
PHP PHILIPPINES (THE) Philippine Peso
NZD PITCAIRN New Zealand Dollar
PLN POLAND Zloty
EUR PORTUGAL Euro
USD PUERTO RICO US Dollar
QAR QATAR Qatari Rial
EUR RÉUNION Euro
RON ROMANIA Romanian Leu
RUB RUSSIAN FEDERATION (THE) Russian Ruble
RWF RWANDA Rwanda Franc
EUR SAINT BARTHÉLEMY Euro
SHP SAINT HELENA, ASCENSION AND TRISTAN DA CUNHA Saint Helena Pound
XCD SAINT KITTS AND NEVIS East Caribbean Dollar
XCD SAINT LUCIA East Caribbean Dollar
EUR SAINT MARTIN (FRENCH PART) Euro
EUR SAINT PIERRE AND MIQUELON Euro
XCD SAINT VINCENT AND THE GRENADINES East Caribbean Dollar
WST SAMOA Tala
EUR SAN MARINO Euro
STD SAO TOME AND PRINCIPE Dobra
SAR SAUDI ARABIA Saudi Riyal
XOF SENEGAL CFA Franc BCEAO
RSD SERBIA Serbian Dinar
SCR SEYCHELLES Seychelles Rupee
SLL SIERRA LEONE Leone
SGD SINGAPORE Singapore Dollar
ANG SINT MAARTEN (DUTCH PART) Netherlands Antillean Guilder
XSU SISTEMA UNITARIO DE COMPENSACION REGIONAL DE PAGOS "SUCRE" Sucre
EUR SLOVAKIA Euro
EUR SLOVENIA Euro
SBD SOLOMON ISLANDS Solomon Islands Dollar
SOS SOMALIA Somali Shilling
ZAR SOUTH AFRICA Rand
  SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS No universal currency
SSP SOUTH SUDAN South Sudanese Pound
EUR SPAIN Euro
LKR SRI LANKA Sri Lanka Rupee
SDG SUDAN (THE) Sudanese Pound
SRD SURINAME Surinam Dollar
NOK SVALBARD AND JAN MAYEN Norwegian Krone
SZL SWAZILAND Lilangeni
SEK SWEDEN Swedish Krona
CHF SWITZERLAND Swiss Franc
CHE SWITZERLAND WIR Euro
CHW SWITZERLAND WIR Franc
SYP SYRIAN ARAB REPUBLIC Syrian Pound
TWD TAIWAN (PROVINCE OF CHINA) New Taiwan Dollar
TJS TAJIKISTAN Somoni
TZS TANZANIA, UNITED REPUBLIC OF Tanzanian Shilling
THB THAILAND Baht
USD TIMOR-LESTE US Dollar
XOF TOGO CFA Franc BCEAO
NZD TOKELAU New Zealand Dollar
TOP TONGA Pa'anga
TTD TRINIDAD AND TOBAGO Trinidad and Tobago Dollar
TND TUNISIA Tunisian Dinar
TRY TURKEY Turkish Lira
TMT TURKMENISTAN Turkmenistan New Manat
USD TURKS AND CAICOS ISLANDS (THE) US Dollar
AUD TUVALU Australian Dollar
UGX UGANDA Uganda Shilling
UAH UKRAINE Hryvnia
AED UNITED ARAB EMIRATES (THE) UAE Dirham
GBP UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND (THE) Pound Sterling
USD UNITED STATES MINOR OUTLYING ISLANDS (THE) US Dollar
USD UNITED STATES OF AMERICA (THE) US Dollar
USN UNITED STATES OF AMERICA (THE) US Dollar (Next day)
UYU URUGUAY Peso Uruguayo
UYI URUGUAY Uruguay Peso en Unidades Indexadas (URUIURUI)
UZS UZBEKISTAN Uzbekistan Sum
VUV VANUATU Vatu
VEF VENEZUELA (BOLIVARIAN REPUBLIC OF) Bolívar
VND VIET NAM Dong
USD VIRGIN ISLANDS (BRITISH) US Dollar
USD VIRGIN ISLANDS (U.S.) US Dollar
XPF WALLIS AND FUTUNA CFP Franc
MAD WESTERN SAHARA Moroccan Dirham
YER YEMEN Yemeni Rial
ZMW ZAMBIA Zambian Kwacha
ZWL ZIMBABWE Zimbabwe Dollar
XBA ZZ01_Bond Markets Unit European_EURCO Bond Markets Unit European Composite Unit (EURCO)
XBB ZZ02_Bond Markets Unit European_EMU-6 Bond Markets Unit European Monetary Unit (E.M.U.-6)
XBC ZZ03_Bond Markets Unit European_EUA-9 Bond Markets Unit European Unit of Account 9 (E.U.A.-9)
XBD ZZ04_Bond Markets Unit European_EUA-17 Bond Markets Unit European Unit of Account 17 (E.U.A.-17)
XTS ZZ06_Testing_Code Codes specifically reserved for testing purposes
XXX ZZ07_No_Currency The codes assigned for transactions where no currency is involved
XAU ZZ08_Gold Gold
XPD ZZ09_Palladium Palladium
XPT ZZ10_Platinum Platinum
XAG ZZ11_Silver Silver

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